Terms and conditions

Payment

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

For more information on payments through Pay Pal, please go to www.paypal.com 

You are not required to have a PayPal account to purchase from this store. You can also pay through bank transfer, in this case please contact us.


Packaging

Every piece is carefully packed in a white box with our logo stamped on top of the lid. The box is protected in the inner side.


Shipping

BEATRIZ PALACIOS ships worldwide from our office in Madrid, Spain.

Unless otherwise noted, we dispatch and ship out within 2-6 business days and reception of full payment. Parcels sent within Spain will arrive between 3 and 5 labour days. International destinations will take between 7 and 15 labour days depending on your location or customs delays. We are not responsible for delays on arrival times.

Customs forms will be marked as merchandise with the full price paid for the item. The buyer is responsible for any taxes, customs charges or duties placed on your package.

Shipping costs:

Spain

  • Shipping costs: € 4.50 (+ € 1.0 for each extra item).
  • Delivery: 5-8 business days.

Rest of World

  • Shipping costs: € 8.00 (+ 1.5 € for each extra item).
  • Delivery: 7-15 working days.


Refunds and Exchanges

I would like you to be completely satisfied with your purchase. Returns are available on a case-by-case basis. If you are unsatisfied with your item, please inform us by email within a deadline of 3 days of receiving your order. We will do our best to resolve any concerns.

I encourage you to check jewelry care info before purchase. If you need any more info please feel free to contact us.

In cases we accept exchanges, you should return the item in the exact same condition in which they were sent, unmarked, unworn within 10 days from the day you received it.

Original shipping charges are non-refundable and return postage with a tracking number is to be paid by the customer.

Sale items are non-refundable.

We will only be able to process your return if you email us the tracking number as we cannot be held responsible if the item does not get to us.

We will try to process returns promptly. Customs duties and taxes are non-refundable. You may be able to recover these by contacting your local customs bureau directly.

BEATRIZ PALACIOS jewelryTerms and conditions